In-Office Dental Restorations: Benefits to Patients (Chart)

Delivering a superior patient experience is important to every dental practice. Through offering personalized care that (a) solves a problem (b) quickly and without extra effort on behalf of the patient, practitioners can effectively meet their business goals, such as:

  • patient retention;
  • word-of-mouth referrals;
  • improved employee morale; and
  • increased case acceptance (and office revenue).

One of the ways I have sought to improve patient care in my office is by offering in-office CAD/CAM restorations. By prepping the tooth, scanning the arch, designing the crown, milling the crown and then placing the finished crown within one appointment, I have found that my patients are happier with me and my staff—not to mention healthier.

As I see it, the following are the top patient benefits when it comes to CAD/CAM restorations:

Benefits of CAD/CAM Technology How It Improves Patient Satisfaction
Restoration can be delivered in one appointment
  • Patient only has to come into the office once, which means less time taken off of work, no need to spend additional money on gas to get the final restoration placed.
  • Patient knows you are listening to their wishes by delivering service in a timelier manner.
Eliminate the most common problems associated with two-appointment restorations
  • The patient doesn’t have to worry about the temporary crown breaking or coming off.
  • The patient doesn’t have to come back in for another impression if there was a problem at the lab.
  • Patient only has to deal with the anesthetic one time, thus improving patient comfort.
You have control over the entire process, including design and final finishing (staining and glazing)
  • Improved “artistic” control means that the patient benefits from a restoration that looks like his or her natural teeth.
  • Reduces the possibility that the crown won’t fit properly, increasing patient satisfaction.


Are there any patient benefits I missed? Let’s discuss your thoughts in the comments section below.

Author: Daniel C. Delrose, D.D.S.

Dr. Delrose is a graduate of Case Western Reserve School of Dentistry. After finishing a Fellowship in Prosthetics before joining the U.S. Navy, his last duty in the Navy was as the branch Prosthodontist. A member of ADA, FDA, WCDA, MDA, AACD, FACD, ISCD, and the ACCD (Academy of CAD/CAM Dentistry), where he previously served as president, Dr. Delrose trains other dentists for the Institute of Computerized Dentistry. Dr. Delrose also practice four days a week at his private practice in Ellenton, FL (North River Dental), where he solves commonly encountered dentistry challenges with technology expected from an office in New York or Miami.